JOB OPENINGS IN HCL TECHNOLOGIES IN NOIDA FOR THE ROLE OF CUSTOMER SERVICE EXECUTIVE

OVERVIEW

JOB OPPORTUNITY IN NOIDA. MEGA WALK-IN DRIVE AT HCL TECHNOLOGIES FOR CUSTOMER SERVICE EXECUTIVE IN NOIDA. ELIGIBILITY CRITERIA – GRADUATE WITH EXPERIENCE OF 1 – 3 YEARS UK IN-BOUND CALLING PREFERABLY IN BANKING DOMAIN

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JOB DETAILS

• COMPANY – HCL TECHNOLOGIES
• ROLE – CUSTOMER SERVICE EXECUTIVE
• LOCATION – NOIDA
• EXPERIENCE – 1-3 YEARS

JOB DESCRIPTION

The company is looking for an inbound customer service process to assist their customers enquiries in a swift, proficient, and friendly manner. The customer service executive is instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. An ideal candidate will use their multitasking skills by listening and speaking to customers, navigating computers, and providing support to customers in resolving the issue. If this sounds like you, go ahead and join.

JOB RESPONSIBILITIES

• Answer all inbound queries as per call flow procedure
• Adherence to process to ensure high quality and customer service
• Follow escalation procedures for issues uncontrollable at agent level First call resolution
• Break schedule adherence
• Involvement in motivational activities, implementing feedback given during monitoring sessions
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security – proprietary data of customers

REQUIRED SKILLS/QUALIFICATIONS

• Excellent communication skills – both verbal and written – with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Minimum 18 months experience in UK Inbound calling preferably in Banking domain

HOW TO APPLY?

WALK-IN TO THE FOLLOWING LOCATION ON THE MENTIONED DATE

DATE & TIME – 6th February – 8th February, 11.00 AM – 5.00 PM

ADDRESS – A-8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301

CONTACT – Priyanka Shastri (8076024891)

ABOUT COMPANY

HCL Technologies is a leading global technology company that provides a wide range of IT services and solutions to businesses across the world. With its headquarters in Noida, India, HCL Technologies operates in over 45 countries and has a workforce of over 150,000 employees.

The company provides services in several domains, including digital solutions, infrastructure management, engineering and R&D services, and business services. HCL Technologies has a strong presence in various locations worldwide, including North America, Europe, and Asia Pacific.

One of the key achievements of HCL Technologies is its commitment to innovation. The company has made significant investments in research and development and has developed cutting-edge technology solutions that help organizations stay ahead of the curve. For example, HCL Technologies has launched a cloud-based platform that automates business processes and increases operational efficiency.HCL Technologies is also known for its customer-centric approach. The company prioritizes building long-term relationships with its clients and provides them with exceptional support and service. HCL Technologies is dedicated to helping its clients achieve their business goals by delivering customized solutions that meet their specific needs.

In addition to its focus on innovation and customer service, HCL Technologies is committed to corporate responsibility. The company has implemented a robust sustainability program and is dedicated to reducing its carbon footprint, promoting diversity and inclusion, and supporting the communities in which it operates.

In conclusion, HCL Technologies is a global leader in the technology industry, offering a wide range of IT services and solutions to businesses worldwide. With its focus on innovation, commitment to customer service, and dedication to corporate responsibility, HCL Technologies is well positioned for continued growth and success in the future.

CONCLUSION

Walk-in will be conducted from 6 February to 8 February in their Noida Office for the role of Customer Service Executive. This article provides all the necessary information for the Walk-in Interview. For further Details please reach out to the HR (contact information provided above).

FREQUENTLY ASKED QUESTIONS

WHO CAN APPLY FOR THE JOB?

Candidates having a graduate degree and at least 18 months’ experience in UK Inbound calling are eligible to apply for the job.

CAN FRESHERS APPLY FOR THE JOB?

No, you need at least 18 months of experience

IS THIS JOB WORK FROM HOME?

Yes